Your privacy is 98win's top priority. This document transparently explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. We believe you have the right to know exactly what we do with your information.
The core principles governing how 98win handles the personal data of every Malaysian member
98win collects only the data that is strictly necessary to provide your services. We do not collect excessive data or data unrelated to your account and security needs.
All your personal data and financial transactions are protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banks, including Maybank and CIMB, to safeguard their customers.
You have the full right to access, correct, transfer or request the deletion of your personal data held by 98win at any time, in accordance with the provisions of Malaysia's PDPA.
98win has never and will never sell, rent, or commercialise your personal data to any third party for marketing or any other purpose without your explicit consent.
Your personal data will not be retained longer than necessary. Once an account is closed, your data will be deleted or anonymised within the timeframe prescribed by applicable Malaysian law.
The 98win Privacy Policy is designed and regularly updated to ensure full compliance with the Malaysia Personal Data Protection Act (PDPA) 2010 and all guidelines issued by the Personal Data Protection Commissioner of Malaysia.
Welcome to the 98win Privacy Policy. This document is our written commitment to you — explaining precisely how the 98win platform manages the personal data of every member and user who accesses our services.
98win is an online entertainment platform offering sports betting (Malaysia Super League football, EPL, badminton, cricket), Live Casino, slots and other games. In operating these services, we need to collect a limited amount of personal data to enable us to deliver services that are safe, fair and responsible.
98win's Core Commitments: We are committed to collecting only what is necessary, never selling your data to anyone, and always giving you control over your personal information. Privacy is not merely a legal obligation for us — it is a core value we have upheld since 98win was founded in 2018.
This policy applies to all individuals who interact with 98win — including registered members, mobile app users, website visitors, and anyone who contacts our support team. By using the 98win platform, you agree to the terms of this Privacy Policy.
98win collects personal data through several channels — during account registration, during platform use, through customer support interactions, and automatically via browser technology. The following are the categories of data we collect:
Important: 98win never collects your bank PIN, online banking passwords, or full credit/debit card details. All financial transactions are processed directly through licensed payment gateways such as Touch 'n Go, DuitNow, and FPX — 98win does not store this sensitive payment information in our systems.
98win uses your personal data only for legitimate and reasonable purposes directly related to the provision of our services. We do not use your data for unrelated purposes without first obtaining your consent.
Legal Basis: All data processing by 98win is carried out on the basis of contractual compliance (to provide the services you requested), legal obligations (PDPA and AML compliance), our legitimate interests (security and service improvement), and in certain cases, your explicit consent.
98win does not sell, rent, or commercialise your personal data to any third party. However, there are limited situations where we need to share certain data with trusted operational partners:
Our Guarantee: Any third party that receives your data from 98win is contractually bound to protect it to a standard at least equivalent to this Privacy Policy. We conduct annual reviews of all partners to ensure ongoing compliance.
Protecting your personal data is a responsibility we take very seriously at 98win. We continually invest in security infrastructure to keep your data safe at all times.
The technical measures we employ include:
The 98win platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. The following are the types of cookies we use:
| Cookie Type | Purpose | Duration | Category |
|---|---|---|---|
| Session Cookies | Maintains your login status and session information while you use 98win | Expires when the browser is closed | Required |
| Preference Cookies | Remembers your preferences such as language, odds format, and display settings | 1 year | Required |
| Security Cookies | Detects suspicious activity and helps verify your identity to prevent fraud | 30 days | Required |
| Analytics Cookies | Collects anonymised usage data to help us understand how the platform is used and to improve it | 2 years | Performance |
| Marketing Cookies | Used to track the effectiveness of 98win promotional campaigns and display relevant offers | 90 days | Options |
You can manage your cookie settings through your browser settings. However, disabling necessary cookies may affect the functionality of the 98win platform. Optional cookies can be declined without impacting the core functions of your account.
As a data subject under Malaysia's Personal Data Protection Act (PDPA) 2010, you have several important rights regarding your personal data held by 98win. We are committed to respecting and facilitating the exercise of these rights:
How to Exercise Your Rights: To exercise any of the above rights, please contact the 98win data protection team by email at privacy@98win-vip.net or via live chat. We will process your request within 21 business days and may require identity verification beforehand to protect the security of your account.
98win retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law.
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to you. Our deletion process follows recognised security standards to ensure data is irrecoverable.
Under certain operational circumstances, your personal data may be transferred to or processed outside Malaysia — for example, by cloud server providers or international gaming software vendors. When this occurs, 98win ensures that:
The 98win platform is for individuals aged 18 and above only. We do not knowingly collect personal data from individuals under the age of 18. Should we discover that personal data belonging to someone under 18 has been collected, we will immediately delete that data and close the account in question.
If you are a parent or guardian who has discovered that your underage child has registered a 98win account, please contact us immediately at support@98win-vip.net and we will respond within 24 hours.
98win reserves the right to amend this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or industry best practices. When material amendments are made, we will:
Continued use of the 98win platform after any amendments take effect will be considered acceptance of the revised Privacy Policy. It is your responsibility to review this policy periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 98win handles your personal data, you may contact our Data Protection Officer through the following channels:
If you are not satisfied with how we handle your privacy complaint, you have the right to lodge a complaint with Personal Data Protection Commissioner of Malaysia (PDPD) through their official channels. However, we encourage you to reach out to us first so that we have the opportunity to resolve any issues directly.